Does the guest have to install an app?
No. The web shop is a site at yourvenue.garlic.rs or on your own domain. The guest opens the link or scans the QR code and orders straight away, with no account and no password.
More: Web shopQUESTIONS
Web shop
Your ordering site: menu, basket, payment and what the guest sees.
Who enters the menu and the photos?
We do, when we set up the system. After that you change prices, dishes and availability yourself, and a change applies at once on the site, in the kitchen and on the till.
More: Web shopWhere do orders from the site arrive?
On the kitchen screen and in the kitchen app, with a sound alert. The kitchen accepts the order and picks the preparation time, and the guest sees that at once on the order page.
More: Web shopWhat address is my web shop on?
You get the address yourvenue.garlic.rs straight away. If you have your own domain, the shop can run on it too, and the garlic.rs address keeps working.
More: Web shopHow do I connect my own domain to the shop?
Your own domain is included in every plan. You enter the domain in the settings and get the DNS records to add at the company where the domain was bought. The certificate (https) is issued by itself, and you see the status of each record in the same place.
More: Web shopHow do I get a QR code for the menu?
You download the QR code from the portal, in the Menu section, as a file ready for printing. It opens your menu in the phone’s browser, with no app. The same code goes on tables, the shop window or a flyer, and it is included in all plans.
More: Web shopWhat does a guest see when the venue is closed?
They see the menu and the time you open. If you take scheduled orders, they can book a time within your opening hours. If not, ordering is off until you open. You enter holidays and special days in advance.
More: Web shopHow far ahead can a guest schedule an order?
By default up to seven days ahead, at least an hour in advance, in 15-minute slots. You change all three rules in the settings. The site offers only times within your opening hours.
More: Web shopWhat does a guest see when a dish is not available right now?
The dish stays on the menu with a mark saying why it is not there: out of stock, not prepared today, or available at a set time. It cannot be added to the basket until you bring it back.
More: Web shopCan some dishes be offered only on certain days or at certain hours?
They can. For each dish you choose the days of the week, the hours and the period from one date to another. Outside that time the guest sees when the dish is served but cannot order it.
More: Web shopAre allergens shown on the menu?
They are. The system has the 14 mandatory allergens, and you can add your own. For each dish you mark what it contains and what it may contain traces of, and the guest sees that when they open the dish.
More: Web shopWhat languages does the shop work in?
In Serbian and English. The site opens in Serbian, and the guest changes the language with one tap. You enter the dish names and descriptions in English yourself; where there is no translation, the base text stays.
More: Web shopCan I change how the shop looks?
You can. You pick one of the ready-made templates and add your logo, cover image, tagline and colours. There are four templates for classic ordering. The guest chooses the light or the dark theme themselves.
More: Web shopDoes my site say garlic.rs on it?
The site carries your name, logo and colours. At the bottom of the page there are your company’s details and one small credit, “Powered by garlic.rs”. Your menu is not shown next to anyone else’s.
More: Web shopDoes my shop show up on Google, and how does the link look when I share it?
Every shop has its own title, description, image and venue details that search engines read, so a link shared in a message gets a preview with your name. We cannot promise a position in search. A site in its trial period is not indexed.
More: Web shopCan I try the shop out before guests see it?
You can. A new venue starts in a trial period: the site is locked with a code you give to whoever you like, and the orders are test orders. When you are ready, one click deletes the test orders, and the menu and the settings stay.
More: Web shopCan a dish on the daily menu have a special price?
It can. You enter a price for that day for the dish on the daily menu, and a guest who schedules for that day pays that price. When the day is over, the dish returns to its regular price by itself.
More: Web shopCan I limit the number of portions of the dish of the day?
You can. For a dish on the daily menu you enter the number of portions, and it applies to the dining room and the site together. The guest sees when few are left, and when they run out, the dish is sold out everywhere.
More: Web shopDoes the site suggest what else the guest could add to the basket?
Yes. The basket shows up to four suggestions: first the dishes you have paired yourself with what is already in the basket, then the best sellers from the categories you mark, for example drinks and desserts.
More: Web shopHow does a guest pay for an order from the site?
In cash, to the driver or at the venue on pickup. You can also offer card with the driver, if the driver carries a POS terminal, and card payment on the site, if you have a contract with a bank. You choose which methods you offer.
More: Web shopWhat is needed for card payment on the site?
The Plus or PRO plan and your own contract with a bank for accepting cards online. You enter the details the bank gives you in the settings, try a payment in test mode, and only then switch the card on for guests.
More: PricingDoes garlic.rs take a percentage of card payments?
No. You are the merchant with your own bank, and the money goes directly to the venue’s account; garlic.rs does not touch it. The card fee is set by your contract with the bank.
More: PricingAre the guest’s card details safe?
The guest enters the card on the bank’s page, so the card number reaches neither us nor the venue. The order reaches the kitchen only once the bank confirms the payment.
More: Web shopHow does a guest follow their order?
On the order page, which opens from a link, with no sign-in. The steps change live: received, being prepared, ready or out for delivery, delivered. They see the time estimate and the driver’s name. They do not see a map with the driver.
More: Web shopWhich e-mails does the guest get about an order?
If they leave an e-mail: when you accept the order, when it is ready for pickup or leaves for delivery, and when it is delivered. An e-mail also arrives if the venue cancels it. The guest can unsubscribe from any e-mail with one click.
More: Web shopCan a guest create an account with a password?
No. There is no account with a password. The guest orders without signing in, and if they wish, they sign in with a code sent to the e-mail left with an order. Then they see their whole order history and their details fill in by themselves.
More: Web shopHow does a guest see their earlier orders?
The “My orders” page shows, with no sign-in, up to 20 orders from that device from the last 90 days. For the whole history on every device, the guest confirms their e-mail with a code. Every order has an “Order again” button.
More: Web shopDo you have an app for guests on the App Store or Google Play?
No. There is no app for guests: the shop is a site that works in the browser of any phone, so the guest downloads nothing. The mobile apps are meant for staff, for the kitchen, waiters, drivers and the owner.
More: Web shopHow does a guest find out the delivery price?
As soon as they enter the address, the site shows the zone, the delivery price and the approximate time. The same price is charged, because the server calculates it. If the address is outside the zone, the site says so and offers pickup at the venue.
More: DeliveryCan I set a minimum order and free delivery?
You can, for each zone separately: a minimum order and the amount above which delivery is free. Delivery can also be free during hours you set. The basket shows the guest how much more they need for free delivery.
More: DeliveryOther subjects
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