Question 1

How does stock work in garlic.rs?

Accepted Answer

For each dish you enter a recipe: which ingredients go into it and how much. When an order is accepted, the ingredients come off stock by themselves, and every change in quantity stays on record with a reason and a name.

Question 2

Do a small and a large portion take different amounts off stock?

Accepted Answer

Yes. Each size can have its own recipe, and an add-on, extra cheese for example, comes off per piece. A recipe can be in grams or millilitres even when you keep the ingredient in kilograms or litres.

Question 3

Can I order goods from suppliers out of the system?

Accepted Answer

You can. One requisition becomes one purchase order per supplier, sent by e-mail. An ingredient can go into a draft purchase order by itself when it falls to its minimum, and when the goods arrive you confirm receipt and the quantities go onto stock.

Question 4

How are a stocktake and a write-off done?

Accepted Answer

At a stocktake you enter the counted quantity, and the system records the difference by itself. Write-offs and wastage are kept separately, valued at the purchase price, so the accountant gets both the stock value and the write-off ledger.

Question 5

Does the system tell me when an ingredient is running low?

Accepted Answer

Yes. You set a minimum for each ingredient, and when stock falls to it, a notification goes to the people who manage stock. An order is never refused because of stock: if a quantity goes below zero, you correct it afterwards.

Question 6

How is the shift schedule made?

Accepted Answer

On the Shifts screen, by day, week or month. You create a shift by clicking an empty slot and drag it to another day or person, and you can copy last week. The system refuses an overlap, a shift over an absence and a shift on a day the venue is closed.

Question 7

Can I see hours worked and lateness per employee?

Accepted Answer

Yes, in Attendance: scheduled and worked hours, lateness over 10 minutes, shifts nobody turned up for and labour cost at the hourly rate from the employee’s profile. Everything exports to CSV for Excel.

Question 8

How do eFakture work in garlic.rs?

Accepted Answer

eFakture are an add-on at 1.990 RSD a month, with any plan. You build outgoing invoices from the menu and send them to SEF, incoming ones are pulled in by themselves and you accept or reject them, and buyers and suppliers sit in one partner register.

Question 9

What do I need for invoices to really go to SEF?

Accepted Answer

Your own API key from the SEF portal, which you enter under Settings, Invoices. Until there is a key, eFakture run in a trial mode and no invoice leaves for SEF. The same holds while the venue is in its trial period.

Question 10

Can I charge a company on invoice at the till?

Accepted Answer

You can, if you have both the till and the eFakture add-on. At payment you pick eFaktura and the partner, and the items go onto a new invoice or are added to that company’s already open invoice.

Question 11

Does garlic.rs work for catering?

Accepted Answer

It does. The ordering site has a Catering type: the guest picks the date, the time and the number of people, and you set the preparation lead time, the minimum number of people and the capacity per day. With the eFakture add-on a company gets a pro forma invoice and pays by bank transfer.

Question 12

Which roles are there, and can I create my own?

Accepted Answer

There are six built-in roles: owner, manager, cashier, waiter, kitchen and driver. You can also create your own and put together the permissions of each role yourself, and add or take away a single permission for one person.

Question 13

How many staff can I add?

Accepted Answer

As many as you need. No plan limits the number of staff accounts, and there is no charge per user.

Question 14

How do I add a new employee, and what happens when someone leaves?

Accepted Answer

You send an invitation by e-mail. It is valid for 7 days, and the employee sets their own password. When someone leaves, you deactivate the account and all their sign-ins end at once.

Question 15

Can I set opening hours and days off?

Accepted Answer

Yes. You set opening hours per day of the week, also when you work past midnight. For a holiday, your slava or New Year’s Eve you add a special day: closed, or different hours for that date only.

Question 16

Can I practise on the system before going live?

Accepted Answer

Yes. A new venue starts in a trial period: the site is behind a code, and you and your staff ring up orders and bills on the real menu. When you are ready, one click deletes everything from the trial, while the menu, the staff and the settings stay.

Question 17

How do I report a problem from the app?

Accepted Answer

In the portal you open Help and support and send a ticket: a title, a description and one screenshot. The reply arrives in the same thread and in the bell in the app. When an error appears on the screen, the Report a bug button sends the technical details too.

Question 18

Is there a guide inside the app itself?

Accepted Answer

Yes. In the staff portal you switch on help mode or start a tour of the page, and the app explains the screen you are on step by step. There is a help centre too. The tours are in Serbian and English.

Stock, shifts and e-invoices