Question 1

What do I need for the kitchen screen?

Accepted Answer

A tablet or a television with a browser. For delivery labels you need a thermal printer. There is also a mobile app for the kitchen with push notifications.

Question 2

Can the kitchen reject an order?

Accepted Answer

It can. When an order arrives from the site, the kitchen accepts it with a preparation time or rejects it, and the guest sees that at once on the order page.

Question 3

What if a cook presses the button by accident?

Accepted Answer

Every status move asks for a second tap within 10 seconds. If there is none, the button goes back and nothing changes.

Question 4

Is the kitchen screen included in the plan?

Accepted Answer

Yes, the kitchen screen and ticket printing are included in all plans, from Basic up.

Question 5

How do we enter an order a guest places by phone?

Accepted Answer

Staff type it into the system, with the same menu and prices as on the site. An order like that is accepted at once, goes to the kitchen screen like any other, and shows that it was taken by phone and who entered it.

Question 6

Can a phone order be entered for later?

Accepted Answer

It can, if you have switched scheduled orders on. When entering it you pick the day and time, from the same slots the guest sees on the site.

Question 7

Can orders from the site be accepted by themselves?

Accepted Answer

They can. You switch automatic acceptance on in the settings, and it is off by default. An order from a phone number you have not delivered anything to yet is still looked at by a member of staff first.

Question 8

How is the preparation time the guest sees decided?

Accepted Answer

The system suggests a time from the slowest dish in the order and how busy the kitchen is. When the kitchen accepts the order, it picks 15, 30, 45 or 60 minutes, or more than an hour, and that is the time the guest sees on the order page.

Question 9

What if the kitchen cannot finish on time?

Accepted Answer

The ticket has a “+5 min” button. Every press extends the promised time by five minutes, and the guest sees the new time on the order page.

Question 10

Can I stop orders from the site for a while?

Accepted Answer

You can. You pause ordering for 15 minutes, 30 minutes, an hour or until closing, and after that it comes back by itself. While the pause lasts, the guest sees on the site that you are not taking orders right now, and can still browse the menu.

Question 11

What if nobody notices a new order?

Accepted Answer

While an order from the site waits for an answer, the kitchen screen repeats the sound. If nobody accepts it within five minutes, a push goes to the people running the shift and an email to the venue’s address.

Question 12

Can the guest cancel an order themselves?

Accepted Answer

They can, on the order page, until the kitchen has started preparing it. You get a notification about it at once. Once preparation starts, the button is gone and the guest has to call you.

Question 13

When does a scheduled order reach the kitchen?

Accepted Answer

It is shown to the kitchen at least an hour before its slot, and earlier if preparation takes longer. Until then you see it on the order board, among the upcoming slots.

Question 14

Can the cook mark a dish as sold out?

Accepted Answer

Yes, with the “Nema više” (sold out) button on the kitchen screen. The dish stops being offered on the site and at the till at once, and the next morning it comes back on the menu by itself.

Question 15

Who closes the order when the guest comes for it?

Accepted Answer

Whoever hands it over. On a ready pickup order on the kitchen screen you mark that it was collected and how it was paid, in cash or by card. If the guest does not come, you mark “Nije preuzeto” (not collected).

Question 16

Which printer do I need for tickets and labels?

Accepted Answer

A thermal printer 80 or 58 mm wide, connected to a computer running the garlic.rs desktop app. Printing then takes one tap, with no print dialog. Without that app the ticket prints through the browser’s print dialog.

Question 17

Does the kitchen have to have its own printer?

Accepted Answer

It does not. One computer with a printer can print for the other devices in the venue too, so a ticket sent from the kitchen tablet comes out there. If that computer is switched off, the screen says it is not on.

Question 18

How long is the order history kept?

Accepted Answer

On the Basic plan you see the last 30 days, and on Plus and PRO the whole history. Older orders are not deleted: they become visible when you move to a larger plan.

Question 19

How do I find an old order?

Accepted Answer

In the order history you search by order number, the guest’s name or phone, the address or the name of a dish. You can also narrow the list by status, by how it was ordered and by date.

Question 20

Can I export orders to a spreadsheet?

Accepted Answer

You can. From the order history you download a CSV file with the result of the current search, up to 10.000 orders per file. It opens in a spreadsheet program.

Question 21

Can I see who accepted or cancelled an order?

Accepted Answer

Yes. Every order has a record of events: every status change is there with the exact time and the person’s name. You also see how long each part took, from waiting and preparation to delivery.

Kitchen and taking orders