Question 1

How much does it cost, and is there a commission?

Accepted Answer

There is no commission on orders. Plans are 4.990, 8.990 and 12.990 RSD a month, and the first month is free, with no contract.

Question 2

I’m already on Wolt or Glovo. Why would I need this?

Accepted Answer

The portal is a shop window for new guests, and let it stay. Regular guests, the ones who already know you, should not have to go through a middleman, and you should not have to pay commission on them. The portal for new guests, your own channel for regulars.

Question 3

Is there a contract commitment?

Accepted Answer

No. You pay month by month and cancel whenever you like. Yearly payment brings two months free, but that is a discount, not a commitment.

Question 4

I don’t have time to deal with this.

Accepted Answer

And you don’t need to. Send us the menu, a phone photo will do. We enter everything, add the photos, set up the QR and the site. In 24 hours you are taking orders.

Question 5

What about the fiscal receipt?

Accepted Answer

If you take ordering only, you still ring up the fiscal receipt on your own till. The fiscal receipt from our till, through a partner’s certified ESIR and your LPFR, is in preparation.

Question 6

Who drives the deliveries?

Accepted Answer

Your drivers, with their own app. They see orders as soon as you accept them. If you have no delivery, you do pickup only.

Question 7

Do the prices include VAT?

Accepted Answer

Prices on the site are shown excluding VAT. That goes for all three plans, for the add-ons and for pay per order.

Question 8

What is the difference between the Basic, Plus and PRO plans?

Accepted Answer

Basic is ordering: the site, the QR menu, the kitchen screen and the daily menu. Plus adds drivers and delivery, the customer database, promotions, ratings and card payment. PRO adds stock, shifts, advanced analytics and recommendations. Each plan contains everything in the one below.

Question 9

Which plan is right for my venue?

Accepted Answer

Basic is for a café or fast food that takes orders by phone today. Plus is for a venue with its own delivery and regular guests. PRO is for a restaurant with more staff and shifts, where the owner wants to see the figures. The till is added with Plus or PRO.

Question 10

How much do I save if I pay yearly?

Accepted Answer

With yearly payment the plans are 4.190, 7.490 and 10.990 RSD a month instead of 4.990, 8.990 and 12.990. Over a year that is 9.600, 18.000 or 24.000 RSD less. It is paid in advance, with no setup fee.

Question 11

How does pay per order work?

Accepted Answer

With Basic you can pay 49 RSD per completed order instead of the monthly price. The monthly amount never goes over 4.990 RSD: once you reach it, the rest of the month is free. Cancelled and rejected orders are not charged. With Plus and PRO this option does not exist.

Question 12

When is pay per order worth it, and when a fixed plan?

Accepted Answer

Up to 101 orders a month, pay per order comes out cheaper than 4.990 RSD. From the 102nd order you pay the same as fixed Basic, because 4.990 RSD is the ceiling. A month with no completed orders costs nothing.

Question 13

Is there a limit on the number of orders?

Accepted Answer

There is none. The number of orders is unlimited in every plan, and the plan price is the same however much you sell.

Question 14

Do I pay per employee or per user account?

Accepted Answer

No. The number of staff accounts is not limited in any plan and is not charged. Every member of staff gets their own account at no extra cost.

Question 15

How much does a plan with the till cost in total?

Accepted Answer

Plus with the till and floor plan is 13.980 RSD a month (8.990 + 4.990). PRO with the till is 17.980 RSD a month (12.990 + 4.990). Prices exclude VAT.

Question 16

How much do eFakture cost and which plan do they go with?

Accepted Answer

eFakture are an add-on at 1.990 RSD a month and go with any plan, even without the till. The invoice goes to SEF directly from the order, with the buyer’s PIB. For sending to work, you enter your own SEF key in the settings.

Question 17

Do you charge for setting up the system?

Accepted Answer

In the first 6 months of the launch we do not charge for setup and onboarding. After that it is 12.990 RSD one-off, and with yearly payment it is never charged.

Question 18

From when is the free month counted?

Accepted Answer

The free period lasts 30 days and is counted from the day the venue goes live, not from the day the account is opened. The days in which the menu is entered and the team practises in the testing period do not count.

Question 19

Do I leave a card for the free month?

Accepted Answer

No. You leave no card to start and nothing is charged automatically. The subscription is paid by transfer against a pro forma invoice or payment slip, only once the free period is over.

Question 20

How is the subscription paid?

Accepted Answer

By pro forma invoice or payment slip, as a bank transfer. You can pay monthly, quarterly or yearly. With Basic on pay per order the bill arrives once the month is over, for the orders completed in that month.

Question 21

Do I get an invoice for the subscription?

Accepted Answer

Yes. The invoice is made out to the company details you enter in the venue’s settings. The owner sees all invoices, the due date and the payment status in the portal, in Settings under Subscription.

Question 22

How is the subscription cancelled?

Accepted Answer

Get in touch by phone, by email or from the portal. A monthly subscription can be cancelled at any time, with no notice period, and runs to the end of the paid period.

Question 23

What happens to my data if I leave?

Accepted Answer

The data is yours. In Settings the owner downloads orders, bills, payments, guests and the menu in one ZIP file, as CSV tables for Excel. The export works in every plan, and when the account is paused.

Question 24

Can I move to a bigger or smaller plan later?

Accepted Answer

You can. Get in touch from the portal or by phone, and we change the plan and the add-ons. The data stays through it: orders older than 30 days are not deleted in the Basic plan, they are just not shown, and they come back when you move to a bigger plan.

Question 25

Can I pay extra for just one feature, without a bigger plan?

Accepted Answer

You can. A part of the system that is not in your plan, for example stock or shifts, is switched on by request for an extra charge. There is no price list on the site for single parts, so you get the price when you get in touch.

Question 26

What does 30 days of order history in the Basic plan mean?

Accepted Answer

In the Basic plan the order archive, search and analytics show the last 30 days. Older orders are not deleted and are visible as soon as you move to Plus or PRO, where history has no limit.

Question 27

Is online card payment charged extra?

Accepted Answer

Online card payment is in the Plus and PRO plans, with no extra charge and no percentage of ours. It goes through your bank’s portal, so you need an agreement for accepting cards online with your own bank. The money goes directly to your account.

Question 28

I have several venues. How is it charged?

Accepted Answer

The subscription is kept per venue: every venue has its own plan, its own site and its own menu. When you sign in you choose the venue you are working in, and you switch to another from the portal header whenever you like.

Question 29

How does the referral discount work?

Accepted Answer

A venue that brings in a new venue gets 50% off the next month, and the new venue gets the first month free. There is no code and no link: tell us which venue you referred and we enter the discount.

Question 30

Will my price go up when you change the price list?

Accepted Answer

The price is written onto your subscription on the day you start. When the price list changes, venues already on a plan keep the price they were given.

Question 31

Are there any hidden costs?

Accepted Answer

You pay for the plan and the add-ons you choose. There is no commission on orders, support is included, and accounts and orders are not limited. Setup is not charged in the first 6 months of the launch. You provide the devices and the fiscal equipment yourself.

Question 32

Is there a free plan?

Accepted Answer

There is no permanently free plan. The first month is free in every plan, and the lowest cost after that is Basic on pay per order: 49 RSD per completed order, with no monthly subscription.

Question 33

Can I try the system out before guests start ordering?

Accepted Answer

You can. A new venue starts in a testing period: the site is behind a six-digit code, and the team rings up orders and bills as on a real day. When you are ready, the owner deletes the test data, and the menu, the staff and the settings stay. The free month starts only then.

Question 34

Which members of staff see the subscription and the invoices?

Accepted Answer

Only the owner. The manager runs the day-to-day work, the staff and the rota, but does not see billing and does not change roles. Permissions are individual, so the owner can also create a role of their own.

Question 35

Which plan includes stock and shifts?

Accepted Answer

Stock and shifts are in the PRO plan, 12.990 RSD a month, together with advanced analytics and recommendations. The Basic and Plus plans do not have them.

Question 36

Which plan includes promotions, coupons and the customer database?

Accepted Answer

From the Plus plan, 8.990 RSD a month. Plus brings the customer database, promotions, coupons and offers, guest ratings and drivers with delivery tracking. The Basic plan does not have these.

Prices, plans and payment