Question 1

How soon can I start?

Accepted Answer

In 24 hours. You send the menu, a phone photo will do, and we enter the dishes, photos and prices and set up the site and the QR.

Question 2

Is support really 24/7?

Accepted Answer

Yes. A venue works at weekends and at night too, so support is available at the same times. For urgent matters, call the phone number.

Question 3

Is support charged extra?

Accepted Answer

No. Support is included in every plan.

Question 4

Who trains the staff?

Accepted Answer

We do. We come in during a shift and train people on live orders. New staff learn from colleagues in a couple of minutes.

Question 5

Can I get my data?

Accepted Answer

Yes. You get a data export on request, in every plan.

Question 6

How long does the walkthrough take?

Accepted Answer

About 20 minutes. We show it on your menu, at your venue or over a video call.

Question 7

What do I need to prepare?

Accepted Answer

Just the menu, a phone photo will do. If you go ahead, we enter the dishes, photos and prices.

Question 8

Am I committing to anything?

Accepted Answer

No. The first month is free, and after that you pay month by month and cancel whenever you like.

Question 9

What does onboarding look like from the first conversation to the first order?

Accepted Answer

You send the menu, and we enter the dishes, prices and photos and set up the site, the QR and the kitchen screen. Then we come in during a shift and train people on live orders. After that we stay with you through support.

Question 10

Which equipment do I have to buy to get started?

Accepted Answer

For ordering and the kitchen the phone and tablet you already have are enough, and the kitchen screen also runs on a television with a browser. You need a thermal printer only if you print tickets and labels.

Question 11

Which printer can I use?

Accepted Answer

A thermal printer with 80 or 58 mm paper, connected to the computer that runs the garlic.rs desktop app. The cash drawer opens through it too. Rounds from phones and from the kitchen print on that same computer.

Question 12

Is there a garlic.rs program for a computer?

Accepted Answer

There is an app for Windows, macOS and Linux. It opens the same portal as a browser and adds printing without a dialog, the cash drawer, kiosk mode and a till that keeps working when the internet goes. Everything else runs in an ordinary browser too.

Question 13

Which languages does garlic.rs work in?

Accepted Answer

In Serbian and English: the staff portal, the guest site and the phone app. The first visit is always in Serbian, and the language changes with one choice. There are no other languages.

Question 14

Whose are the guest and order data?

Accepted Answer

Yours. For orders, guests and staff the venue is the data controller, and garlic.rs only processes the data on your behalf and on your instructions. A guest’s record at your venue is seen only by your venue.

Question 15

What do I get when I export my data, and can I do it myself?

Accepted Answer

You can do it yourself. Under Settings, on the Subscription page, the owner downloads one ZIP of CSV files for Excel: orders and their items, bills, payments, discounts, guests and the menu.

Question 16

Where is the data kept, and are there backups?

Accepted Answer

The data is on servers in Germany, and a backup of the database is made every night. Passwords and PINs are not kept in readable form, only as an irreversible hash.

Question 17

Which kinds of venue is garlic.rs for?

Accepted Answer

For fast food, a restaurant, a café and a bar, and there is also a site type for catering and for a daily menu. A pizzeria or a food truck use the same parts: the ordering site, the kitchen screen and, if needed, the till.

Getting started, equipment and support