Which plan includes delivery?
Drivers and delivery tracking are included from the Plus plan, 8.990 RSD a month.
More: DeliveryQUESTIONS
Delivery and drivers
Delivery zones, assigning a driver, the driver app and the takings.
Does the driver need a separate app?
Yes, drivers have their own app for iOS and Android and see orders as soon as the kitchen accepts them.
More: DeliveryHow are the bags labelled?
The kitchen prints a label for every order: number, contents, customer details and price.
More: DeliveryWhat if I have no delivery of my own?
You do pickup at the venue only. You can switch delivery on later.
More: DeliveryHow are delivery zones set up?
On the map, in three ways: a circle around a point, a list of postcodes or an area you draw yourself. Each zone has its own delivery fee, estimated time and minimum order amount.
More: DeliveryCan I offer free delivery?
You can: always, over a certain order amount, or on the days and hours you choose. The threshold can differ by zone, and the guest sees in the basket how much more they need for free delivery.
More: DeliveryWhat happens when a guest enters an address outside the delivery zone?
The site tells them the address is outside the delivery zone and offers pickup at the venue. They cannot send a delivery order to that address.
More: DeliveryCan I take delivery orders on the Basic plan?
You can. Delivery orders and delivery zones work on every plan, and you change the order status yourself from the order board. The driver app, the driver map and takings per driver come from the Plus plan up.
More: PricingWho assigns an order to a driver?
In two ways. The driver takes a ready order themselves in the app, or staff hand it to a free driver from the board with one tap. Two drivers cannot take the same order.
More: DeliveryHow does the driver find out a delivery is waiting?
They see delivery orders in the app while they are still being prepared. When the kitchen marks the order ready, they get a push with the street, the distance and the amount to collect.
More: DeliveryCan the driver work from the browser on their phone?
They can. Besides the app, the driver can sign in with their account in the browser, at the same address as the rest of the staff, and gets the view for deliveries. The location is then shared only while the page is open.
More: DeliveryWhat if the driver does not find the guest at the address?
The driver marks “Neuspela dostava” (failed delivery) in the app and picks a reason. The order is cancelled, nothing is charged, the venue gets a notification, and the guest an email with the reason if they left one.
More: DeliveryHow does the driver hand in the cash from deliveries?
The driver sees in the app how much cash they are carrying to hand in. At the venue, staff receive the takings and enter the counted amount, and the difference between expected and received stays on record.
More: DeliveryOther subjects
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